Privacy Policy
Last Updated: 15 January 2025
At nuvexaelari, we're serious about protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our financial planning services.
We're bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). That means your information isn't just protected by our policies—it's protected by law.
What Information We Collect
Running a financial planning service means we need certain details from you. Some are pretty standard. Others are specific to the financial advice we provide.
Personal Identifiers
We collect basics like your name, date of birth, address, phone number, and email. We also ask for identification documents—driver's licence, passport—when legislation requires it for client verification purposes.
Financial Information
This includes income details, employment status, investment holdings, superannuation accounts, debts, and your financial goals. Without this, we can't deliver tailored advice.
Technical Data
When you visit our website, we automatically collect IP addresses, browser types, device information, and usage patterns through cookies and analytics tools. This helps us improve functionality and understand how people interact with our platform.
How We Use Your Information
Service Delivery
Your data allows us to create personalised financial plans, process transactions, maintain your account, and deliver ongoing advice that aligns with your circumstances.
Legal Compliance
Australian law requires us to verify your identity, maintain records, and report certain activities. We use your information to meet these obligations.
- Communicating with you about your accounts, services, and appointments
- Conducting research to improve our service offerings
- Detecting and preventing fraud or suspicious activity
- Responding to your enquiries and support requests
- Sending relevant educational content about financial planning (with your consent)
Information Sharing and Third Parties
We don't sell your personal data. Period. But we do share information with specific parties when necessary to deliver our services or meet legal requirements.
| Third Party Type | Purpose of Sharing | Data Protection Measures |
|---|---|---|
| Financial Product Providers | To implement recommendations and manage investments | Contractual confidentiality agreements, secure data transmission |
| Service Providers | IT support, cloud storage, payment processing | Data processing agreements compliant with Australian privacy standards |
| Professional Advisers | Legal, accounting, or compliance consultation | Professional confidentiality obligations |
| Regulatory Bodies | Compliance with ASIC, AUSTRAC, and other regulators | Secure reporting channels, limited to required information |
All third parties we work with are carefully vetted. They're contractually obligated to protect your information and can only use it for the specific purposes we've authorised.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. Access is restricted to authorised personnel who need it for their work.
Security Measures Include:
- Multi-factor authentication for system access
- Regular security audits and vulnerability assessments
- Encrypted backups stored in geographically separate locations
- Employee training on data protection and confidentiality
- Firewalls and intrusion detection systems
Physical Documents: Paper records containing personal information are stored in locked cabinets within secure premises. We maintain strict protocols for document handling, photocopying, and disposal.
Your Rights Under Australian Privacy Law
The Privacy Act gives you specific rights over your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide it within 30 days unless there's a valid legal reason we can't. There's usually no charge, but we might ask you to cover reasonable costs for extensive requests.
Correct Inaccurate Data
If you spot something wrong, let us know. We'll update it promptly. Accurate information matters—especially in financial planning.
Request Deletion
You can ask us to delete your information, but there are limits. We're legally required to retain certain records for seven years under Australian financial services legislation. Where we can delete data, we will.
Withdraw Consent
If you've consented to marketing communications or other optional uses of your data, you can withdraw that consent at any time. It won't affect services you're receiving.
Lodge a Complaint
Not happy with how we've handled your information? Contact our Privacy Officer first. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner.
Data Retention Periods
We keep your information for as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods:
| Data Type | Retention Period |
|---|---|
| Financial advice records | 7 years from last service |
| Client identification documents | 7 years from relationship end |
| Transaction records | 7 years from transaction date |
| Marketing consent records | Until consent is withdrawn |
| Website analytics data | 26 months from collection |
After retention periods expire, we securely destroy or permanently delete information using methods that prevent reconstruction or retrieval.
Cookies and Online Tracking
Our website uses cookies—small text files stored on your device. Some are essential for the site to function. Others help us understand how visitors use our platform.
Cookie Categories:
- Essential Cookies: Required for basic site functionality, security, and access control
- Analytics Cookies: Track visitor behaviour to improve user experience (anonymised data)
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. Blocking certain types might affect site functionality. We don't use advertising or tracking cookies from third-party networks.
International Data Transfers
We primarily store and process data within Australia. Occasionally, we use cloud services with servers located overseas—typically in regions with strong data protection laws like the United States or European Union.
Before transferring data internationally, we ensure the recipient country has adequate privacy protections or we implement contractual safeguards. You won't be disadvantaged if your information crosses borders for legitimate business purposes.
Children's Privacy
Our services aren't directed at individuals under 18. We don't knowingly collect personal information from minors without parental consent. If we discover we've inadvertently collected such data, we'll delete it promptly.
Changes to This Policy
Privacy practices evolve. So do laws. We review this policy regularly and update it when necessary. Significant changes will be communicated via email or prominent notice on our website.
The "Last Updated" date at the top tells you when we last modified this document. Continuing to use our services after changes take effect means you accept the updated terms.
Questions or Concerns?
Contact our Privacy Officer:
nuvexaelari
Shop 12 Stockland Nowra, 32-60 East St
Nowra NSW 2541, Australia
Phone: +61 466 352 577
Email: help@nuvexaelari.com